Inbound Call Support Executive

Experience:

Minimum of 3 years

Education:

BS/BE (Computer Science /Computer Engineering/Software Engineering/IT)

Skills

Previous experience in a customer support role. Track record of over-achieving quota. Strong phone and verbal communication skills along with active listening. Familiarity with CRM systems and practices. Customer focus and adaptability to different personality types. Ability to multi-task, set priorities and manage time effectively

Job Description

  • Managing large amounts of inbound calls in a timely manner.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level.
  • Meet personal/team qualitative and quantitative targets

Please share your resume at sehar@almhr.net Kindly mention the position title in the Subject line.

Apply for this position

Allowed Type(s): .pdf, .doc, .docx
Latest Jobs

Notice: ob_end_flush(): failed to send buffer of zlib output compression (0) in /home/almhwzmu/public_html/wp-includes/functions.php on line 4556